If you’ve got a question, the answer may be here…

What if an item arrives damaged?

We do everything to ensure that your items are well packaged to reduce the possibility of damage during transit.

In the unlikely event of an item becoming damaged, please get straight in touch with us and we’ll be happy to provide a replacement.

We just request that you email us a photo showing the damage to the item.

Can I collect my order in person?

Sorry, we are currently an online shop only so orders cannot be collected in person.

How long will it take to receive personalised orders?

Personalised orders are typically despatched 7 working days from the order date. Please contact us if your order is time sensitive.

Will I see a proof?

For personalised orders, you have the option to see a pdf proof before your order is processed. Typically, you can expect to receive a proof approximately 1-2 working days after you’ve placed your order. Please note that by requesting a pdf proof, 1-2 days is added to the leadtime. For an estimation of leadtime, please see the individual product page for further advice as production times can differ between products.

What is your return policy?

If you’d like a refund, products can be returned to us provided they are unopened and unused within 14 days of receipt of goods. This does not apply to personalised items which are non-refundable once your order has been placed.

Upon approval of your personalised order, we cannot accept returns due to any errors such as misspelled words. If a proof is not requested, we ask that you ensure all details are correct before placing your order. If a proof was requested, by approving, you accept responsibility for the design and layout shown. If errors are discovered after proof approval, we are unfortunately required to charge for a reprint.

If you’d like to return an item, please firstly email us at orders@mrsbest.co.uk to let us know. Please send returns to the address below and we recommend you use a recorded/tracked delivery service and keep proof of postage as we cannot accept liability for goods that get lost or damaged whilst on their way back to us.

Upon receipt of your goods, provided they’re in their original condition, we’ll process a refund and will drop you a note to let you know we’ve processed your return.

Please note we ask that you return your items in the same way they were posted out to you. We take great care with the packaging of every item and use rigid card and other materials to ensure they arrive in pristine condition.

Returns Address:
Mrs Best
Soda Design Ltd
Branston Court
Branston Street
Birmingham
B18 6BA

Are you environmentally friendly?

Absolutely! Each and every one of our products are proudly made in the UK and always with the environment in mind, printed on sustainable materials with non-toxic inks so you can feel good about your purchases.

Who are we?

mrsbest.co.uk is operated by Soda Design Ltd.

We are registered in England and Wales under company number 5406717 and with our registered office at Branston Court, Branston Street, Birmingham B18 6BA.

How will my personal data be used?

Rest assured, we will never store your credit card details or share with third parties, ever!

Do you accept international orders?

Sorry, we currently only deliver to the UK and Ireland, but we’re working on it!

Can I order over the telephone?

Sure! If you’d prefer to place your order over the phone, just give us a tinkle on 0121 320 2105 and we’d be happy to help. Please note that we require an email address to send you confirmation of your order.

How long will it take for my order to be delivered?

Please look on individual product pages for delivery lead-times as these can differ between products.

Once your order has been despatched we’ll drop you an email to let you know it’s on it’s way!

Gift Cards

Mrs Best Gifts cards are available in quantities of £15, £30, £50 & £100.

Please drop us an email for further info or to request a gift card, drop us a line at: hello@mrsbest.co.uk